The Verizon In-Home Agent is a multifaceted self-help tool that runs on Verizon customers' PCs and TVs, offering instant assistance with questions or problems. Setting Up E-Mail Learn to set up e-mail accounts, using the In-Home Agent.
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Learn about this valuable tool, and how to access it on a computer or through FiOS television service. The In-Home Agent Verizon's In-Home Agent can resolve many issues relating to FiOS Service. Also, review instructions about how to retrieve your voicemail PIN. įiOS Phone Service Learn the basics about FiOS phone service, as well as about advanced features, including voicemail, caller ID and call waiting. Parental Controls Learn about setting FiOS TV's parental controls, and about setting a PIN to prevent children from making unauthorized purchases. high definition, as well as monthly limits. Pay-Per-View FAQS Learn the answers to frequently asked questions about pay-per-view programming, including questions about standard vs. Plus, learn how to view the DVR's available space for recording additional shows. How FiOS Works Learn the fundamentals of how FiOS service works, what the equipment does and other basic information.ĭVR Recording Basics Learn the basics of the FiOS DVR, including how to record and delete shows. The following most popular videos are available now, with several more in the works: (Check out the full library at. In each video, the host explains the issue and demonstrates operation of the feature. The topics of the 16 videos include using the In-Home Agent, DVR basics, setting up e-mail, using the message center and configuring TV audio. While some video services dedicate a channel to a rotating series of demonstrations, Verizon created a video-on-demand file accessible from the help menu on the main TV menu by clicking on "Menu," then "Help," then "In-Home Agent." "That's why we built this library of short videos right into the 'help' tool in our on-screen TV menu," he said.
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"Service manuals and help lines are great," said Gary Butler, vice president of operations for Verizon, "but when customers are actually saying 'show me,' it's a lot better to actually show them how to do things rather than talk them through procedures involving their services or equipment. Verizon's innovative In-Home Agent now has a new feature - how-to videos on demand - making it even easier for customers to resolve setup and service questions without having to call a service representative for help.
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